FAQ: CD & DVD Replication - Turntime
- What is your standard turn time on CDs and DVDs?
- When do I need to get everything to you by if I need the CDs or DVDs by a certain date?
- Can you split a shipment up to be drop shipped to different locations?
- What do you get when upgrading to rush turntime?
- Should I get my art files to you before the master if I want my job be completed more quickly?
- Can you run 100 units and ship those early?
- Can you ship a portion of my order by Next Day Air?
- I really need my CDs by a certain date, but I am ordering on a standard turn, can you help?
What is your standard turn time on CDs and DVDs?
Our standard turntime is around 3 weeks from approval of PDF proofs. Proofs are generally e-mailed within 1-2 days of receipt of order and workable art files. ICON makes absolutely every effort to complete our standard turntime jobs as quickly as possible. If you require your job to arrive on a specific date, we strongly recommend upgrading your order to a rush turn, which guarantees product shipment within 5-7 business days from approval of PDF proofs.
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When do I need to get everything to you by if I need the CDs or DVDs by a certain date?
If you need product by a specific date, it is strongly suggested that you go with the rush turntime. Please call for availability and prices.
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Can you split a shipment up to be drop shipped to different locations?
Yes we can. We provide up to 4 different ship locations for free, after that there is a small fee per shipment. If you require product to arrive at a location on tour by a certain date, it is strongly suggested that you go with the rush turntime. Please call for availability and prices.
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What do you get when upgrading to rush turntime?
The rush turn begins in our art department at the top of the queue. This generally cuts art department turntime down to same day. From there, we e-mail proofs and follow them up with a call, to expedite approval. Once approved, we guarantee shipment of your product within 5-7 business days or the rush fee plus 20% is credited. The rush turn also allows us to change shipping instructions on the order as late as the morning of shipment. We cannot manufacture stapled booklets, Digipaks, or jackets on a rush turntime. Rush turntime are subject to availability and capacity. Please call for availability and prices.
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Should I get my art files to you before the master if I want my job be completed more quickly?
Yes you should. Supplying a completed order form, payment, and artwork prior to supplying a CD or DVD master will often shorten turntime. Technically, turntime will begin from receipt of your last component, but getting through the proofing stage and beginning print can only help.
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Can you run 100 units and ship those early?
Unfortunately we cannot. CDs and DVDs are run all at once, and expediting a portion of the units is not possible.
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Can you ship a portion of my order by Next Day Air?
We certainly can. We can ship by UPS Next Day Air, Next Day Air Saver, Second Day Air, or 3-Day Select, as well as most FEDEX options.
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I really need my CDs by a certain date, but I am ordering on a standard turn, can you help?
Yes we can. If you are ordering on a standard turn, and are hoping to get your CDs by a certain date, let us know, and we'll do everything we can to get them to you by your date. Of course, nothing is guaranteed, but we're here to help and will do our best.
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